Relax and take a deep breath, we are here to help
Our support services provide top-of the-line coverage and response for CRM. Our expert consultants can be trusted. We will solve your problems according to the service level agreements. You can trust our outstanding support to ensure that your investment is protected.
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Basic
-
500
$
monthly
-
- Support Desk Hours:
Monday to Friday 11:00 to 18:00 (IST) Business Days (7×5) (No Weekend Support) - Database Maintenance
One backup per day - Server Maintenance
Server reboot as per the request or require - Email Response
within 3 working days - 5 hours Chat Support
(Skype /google /whatsapp etc) - 1 Instant Meeting Support
(Google Meet, Skype, Go ToMeeting etc) - No Development Hours
- No SSL Support
- Support Desk Hours:
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Silver (Recommended)
-
1,000
$
monthly
-
- Support Desk Hours:
Monday to Saturday 11:00 to 20:00 (IST) Business Days (9×6) - Database Maintenance
Three backups per day, Database restoration - Server Maintenance
Server Reboot,Monitor Disk Space, Instance Folder Backup - Email Response
within 2 working days - 9×6 Chat Support
(Skype /google /whatsapp etc) - 3 Instant Meetings Support
(Google Meet, Skype, Go ToMeeting etc) - 5 Free Development Hours
- No SSL Support
- Support Desk Hours:
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Gold
-
2,000
$
monthly
-
- Support Desk Hours:
Monday to Saturday Business Days (24×6) - Database Maintenance
Custom backups per day, Database restoration, Database clean-up - Server Maintenance
Server Reboot,Monitor Disk Space, Instance Folder Backup, Monitor Server Load, Monitor Server Performance - Email Response
within 1 working days - 24×6 Chat Support
(Skype /google /whatsapp etc) - 10 Instant Meetings Support
(Google Meet, Skype, Go ToMeeting etc) - 15 Free Development Hours
- Free SSL Support
- Support Desk Hours:
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Platinum
-
5,000
$
monthly
-
- Support Desk Hours:
All Days (24×7) - Database Maintenance
Custom backups per day, Database restoration, Database clean-up - Server Maintenance
Server Reboot,Update Monitor Disk Space, Instance Folder Backup, Monitor Server Load, Monitor Server Performance - Email Response
within 4 hours - Unlimited Chat Support
(Skype /google /whatsapp etc) - Unlimited Instant Meetings Support
(Google Meet, Skype, Go ToMeeting etc) - 40 Free Development Hours
- Free SSL Support
- Support Desk Hours:
Note :
- $50 per hour charge for extra meetings as per the requirement.
- Desk Hours are in IST (Indian Standard Time ) which is GMT + 5:30
- Support and Development hours can be used only in contract period
- Sunday Support is only applicable for Platinum subscription.
