SUITECRM DEVELOPMENT SERVICES FOR HIGHER ROI
With the wide range of industry experience, Taction’s CRM practice provides highly cost effective Customized Open Source CRM based solutions for Marketing Automation, Sales Automation, Workflow Automation, Order & Invoicing Management, Accounting Integration, Telephony Integration etc. Being an Official Delivery Partner of SuiteCRM, we are committed to your success in having a Customized SuiteCRM based solution Designed and Implemented at your organization by building user acceptance with ease. Our SuiteCRM expertise can help you in building an Integrated CRM platform through effective SuiteCRM Configuration and upgrade safe SuiteCRM Customization. We are a team of CRM technology experts with several years of SuiteCRM Development and SuiteCRM Customization experience.
SUITECRM DEVELOPMENT PROCESS
- REQUIREMENT MATRIX:
Requirement Matrix captures all requirements proposed by the client or development team and their traceability in a single document delivered after the development life-cycle. It is usually developed in concurrence with the initial list of requirements including User Requirements Specifications and/or Functional Requirements Specifications.
- MAPPING OF REQUIREMENT WITH EXISTING MODULES:
Mapping of requirements (or process flows) with existing SuiteCRM modules can help businesses to maximize the utilization of the CRM platform by improving its scalability and maintainability. This helps in reducing custom development of SuiteCRM modules and functionalities and brings the go-live date closer.
- IDENTIFICATION OF CUSTOMIZATION NEEDS:
It is critical to understand the current available features in the system and decide to incorporate customer preferences into product/service specifications mapped with the existing SuiteCRM modules for successful business flow. After determining the configurable items, we need to identify and decide the SuiteCRM customization work to meet the business requirements completely.
- SUITECRM CONFIGURATION:
There are many configuration options available to the Admin Users of a SuiteCRM instance. With the help of SuiteCRM Studio, one can very easily configure the system to meet the basic business needs. Studio allows to Customize the Views of all the existing SuiteCRM modules, set up basic workflows, create generic reports, manage role based access, build relationship between the modules etc.
- CUSTOM MODULE/CODE DEVELOPMENT & IMPLEMENTATION:
Once after configuring the SuiteCRM instance one the hosting environment through the SuiteCRM studio, development of custom modules and custom code is initiated. Customization is done for the functionalities or the usability requirements that are necessary for the business but not available in SuiteCRM. In such customization work, SuiteCRM Development Guide Lines to be followed mandatorily to keep the SuiteCRM application upgrade safe.
- TESTING & UAT RELEASE:
Testing is necessary for verifying that the SuiteCRM solution meets the expectations of the end users. User Acceptance Testing is often the most essential activity for any successful SuiteCRM implementation. UAT is the phase where developers get an access to the end user’s feedback and fine tune the customized SuiteCRM application accordingly.
PERSONALIZE CUSTOMER RELATIONSHIP WITH ENTERPRISE-READY OPEN SOUCRE CRM
- SuiteCRM Review
It’s completely open source having Products, Quotes, Contracts, Projects, Reporting, Teams, Workflow, Portal, Maps, Events with greatly improved Case Management and enhanced Search. It is a fork of SugarCRM Community Edition and at par with Microsoft Dynamics and Salesforce.
- Manage all your Customer Service issues with Ease
With SuiteCRM Case Management module, your service teams will be instantly notified of customers’ issues and your customers will know as soon as their issues have been dealt with. Let Your Customer Service team solve Customer Problems and not bogged down with merely record and interpret.
- Model Your Sales pipeline fast
: Free your sales team to do what they do the Best – SELL, not involve in time consuming administrative and duplicate data entry tasks. High ROI is generated through template Quotations, controlled pricing strategies, on time Service Contract renewals and every Lead is followed professionally passing them through various sales stages.
- Super Efficient CRM Workflow Module
SuiteCRM’s workflow module is super productive, efficient and adaptable to the complexity of business process. The SuiteCRM workflow module has the ability to streamline and automate repetitive asks freeing the sales representatives to concentrate on its core responsibilities. The workflow module can help automating the notifications, reminders and review-approval process needs.
THE TACTION’S ADVANTAGE
- Knowledge Management
- Communication & Collaboration
Detailed Use / Test cases developed during Discovery Phase
Internal Release Management
Best practices and process infrastructure
Total Experience of 20000 Man Months
Pool of LAMP and .NET Professionals
Functional and Technical expertise mix
Discovery phase ready & Special Ops team
High degree of skill in Compliance, Standards & Certification Processes
Flexible engagement and staffing models
3 levels of escalation for all support and PM requirements